In order to verify that you are an eligible employee My Family Care will check your SSO user name (eg dept1234) and your employee number (a 7 digit number that you will find on the bottom left hand side of your payslip, or your departmental HR contact can provide for you). My Family Care will check these details against a monthly data file of current employees to verify eligibility.
If you are a casual worker, visitor, student, or engaged through the Temporary Staffing Service, or employed by a College you are not currently eligible for this service, which is an employee benefit for University employees.
If you are a current University employee, check the numbers you have input. NB - your employee number is NOT the same as the number on your University card.
If you still can't log in, ask your HR contact to email email@example.com, confirming you are an eligible employee.