Departments should nominate an appropriate and reasonably senior member of staff within the department/University to be the single point of contact for the next of kin to avoid confusion at a distressing time.
At an appropriate time, this person will need to deal with questions, provide information and assist with what will be sensitive matters including:
- establishing when the funeral is to take place and asking whether colleagues of the deceased are welcome to attend.
- advising the University and colleagues about letters of condolence, floral and other tributes
- arranging for personal possessions to be forwarded or collected and for the return any departmental equipment, etc.
- providing information about outstanding salary payments and death-in-service benefits